All cancellations must be made in writing to our Corporate Office by sending email at info@gateholidays.ae OR fax at +9714 321 3939, at least a month prior to the date of arrival of the client.
We levy following cancellation charges

10% of the total amount if the booking is cancelled 30 days prior
25% of the total amount if the booking is cancelled 15 days prior
50% of the total amount if the booking is cancelled 07 days prior
100% cancellation in case of no show

All hotel reservations require reconfirmation by the agent / customer at least a one week prior to the date of check in failing which hotels reserve the right to levy at least one night retention which is payable by the customer making reservation through us. GateHolidays, do not take any responsibility to make any refund on deposit to the clients until the same has been received by us from the hotel/s. Refund, if any, will be made in USD only, as per the conversion rate prevailing at the time of refund, as per the existing rules and regulations.